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Report reference · Auto service

Every auto service report myAnalyst builds
from your POS, by store

Every dashboard for quick-lube, tire, and repair, read-only from your POS and refreshed in near real-time.

How this reference is organized

Reports grouped by how an auto-service chain runs

myAnalyst reads your POS read-only and rebuilds it into live, store-by-store reporting. Reports are grouped by use case: Operations, Sales & Marketing, Retention, Finance, Loss Prevention & Auditing, plus Store Health, Pacing, the Wall of Records, and Signals. New to a term? See the glossary

Operations

Run today's bays in real time

The numbers managers check before the first car is on the lift, and again at close.

LiveStats

Store-by-store grid, in near real-time

Today vs last year for every shop: net sales, car count (~1,284/store), ARO (~$78), average ticket, labor dollars, labor % (~27.6%), and revenue per hour. Outliers show in green and red. Group by Market, Regional Manager, or District Manager.

  • Year-over-year deltas on every column, color-coded
  • Full-service mix and revenue per labor hour per store
  • Drill into any store for the full picture
LiveStats · refreshed 0:09 ago
StoreNet SalesCarsAROLabor %vs LY
3104 Morgantown$6,24082$80.5026.1%▲ 9.4%
2087 Holler Lane$5,91078$79.8627.0%▲ 5.1%
5521 Frankland$5,03071$73.4028.4%▲ 2.3%
4410 Poplar$4,12058$71.0331.2%▼ 6.0%
3318 Dent$3,88054$71.8530.5%▼ 3.2%

Sales & car-count summary

Net sales, car count, ARO, and average ticket per store and group, today / WTD / MTD vs prior year. The daily scorecard for the chain.

Service-time & throughput

Average time in bay and cars-per-bay-hour by store and daypart. See where throughput is choking and which shops turn vehicles fastest.

Bay & technician productivity

Revenue per hour, cars per technician, and efficiency ranked by store. See who is producing and where labor % (~27.6%) runs hot.

Sales & Marketing

Prove what's driving cars in

Tie spend and promotions to actual tickets, and see where your guests come from.

Coupon & promotion ROI

Redemptions, discount dollars, incremental car count, and ARO per offer and store. Keep the promos that pay, kill the ones that don't.

Guest-origin Customer Mapping

Plot guest home ZIPs against each store's trade area to see true draw, shop overlap, and underserved pockets. Feeds targeted mailers and the Real Estate add-on.

Daypart car-flow

Car count and net sales by hour and day of week per store. Staff for the rush, spot soft middays, and time promos to the slow hours.

Retention & Customer Value

Bring the next oil change back

VIN- and household-level lifecycle, lifetime value, and the at-risk revenue you can still recover. Go deeper on the retention playbook

Retention

Every vehicle, tagged by where it is in its cycle

Each VIN is scored against its service interval and tagged on-track, due-soon, overdue, or lapsed. Roll vehicles up to a household for total customer lifetime value, recency / frequency / monetary (RFM) segments, and the revenue at risk if overdue vehicles don't return.

  • VIN lifecycle: on-track · due-soon · overdue · lapsed
  • Household CLV and RFM segments
  • Due-for-service export, ready to contact
Retention · Store 4410 · vehicle lifecycle
On-track VINs2,140+3.0%
Overdue households47at risk
At-risk revenue$8,400recoverable
SegmentVehiclesAvg CLVStatus
On-track2,140$612▲ healthy
Due-soon318$548contact
Overdue129$471▼ win back
Lapsed206$388▼ reactivate

Household CLV & RFM

Lifetime value per household and recency/frequency/monetary segments. Find your best repeat customers and the ones slipping toward lapse.

Due-for-service export

A contactable list of due-soon and overdue vehicles by store, with last service date and recommended next service. Ready for mail, email, or SMS.

At-risk revenue

The dollar value of overdue and lapsed vehicles per store, projected from their historical ARO. Shows what reactivation is worth.

Finance

Reconcile the day without the spreadsheet

Tender, cash movements, and credit memos straight from the POS, by store and day.

Means of payment

Cash, credit, debit, fleet, and house-account mix per store and day. Spot tender shifts, fleet concentration, and climbing card fees.

Paid in / paid out

Every drawer paid-in and paid-out with reason codes by store and employee. Track petty cash, supply runs, and entries that don't reconcile.

Credit memos

Refunds and credit memos by store, employee, and reason. Flag spikes, repeat issuers, and days where credits don't match the deposit.

Loss Prevention & Auditing

See the leakage before it adds up

Auditing & Compliance reporting surfaces the exceptions worth coaching, by store and employee.

Voids & over/short

Void count, void dollars, and cash over/short by store, employee, and shift, with trend lines so creeping patterns surface early.

Discount audit

Discount usage by type, employee, and store as a share of sales. Catch over-discounting, off-policy comps, and shops eroding ARO with markdowns.

Top-offs, warranty & aborted sales

Free top-offs, warranty / comeback claims, aborted sales, and data-capture quality by store. The exceptions that quietly cost margin and skew your numbers.

Cross-cutting · Store Health & Pacing

One score, and where the month lands

The two reports every operator opens first: the 0 to 100 Store Health grade and the budget pace. See how the score is built on the Store Health page

Store Health

A 0 to 100 grade per store, from five weighted pillars

Each location gets one score and an A to F grade from five pillars: Growth (25%), Goal (25%), Loyalty (20%), Standing (15%), and Operations (15%), ranked against your chain. Scan the portfolio in seconds, then click into any store to see which pillar is dragging.

  • Chain percentile ranking on every pillar
  • Week-over-week movement, up or down
B
78 / 100
Store 3104 · Morgantown
Health · watch → improving
▲ up 6 pts this week
Growth · 25%72
Goal · 25%64
Loyalty · 20%85
Standing · 15%81
Operations · 15%58

Pacing & Forecast vs budget

Month-to-date sales and car count vs budget per store, with shape-adjusted projections to month-end and an ahead / on-track / behind status. Catch misses while there's still time to act.

Budgets & Goals tracking

Goal attainment by store, market, and district against the budgets you set. The same Goal pillar that feeds the Store Health score.

Cross-cutting · Records & Signals

Push the floor, and get pinged when it matters

Two reports that work across every department: friendly competition and automatic alerts.

Wall of Records & Rankings

All-time single-day records for net sales, car count, and ARO, plus current-period rankings by store, technician, and district. The leaderboard that drives the bays.

Signals SMS alerts

Threshold and anomaly alerts texted to the right manager the moment a number moves: behind budget pace, a void spike, a record day, or a car-count drop. No app to open. An add-on

Build your own

Don't see the exact report? Build it.

Every metric on this page is a field in the Report Builder. Drag and drop car count, ARO, labor %, voids, retention segments, and more into custom dashboards and saved trackers, refreshed in near real-time. Pro adds an AI-written monthly briefing.

Invoice lookup

Pull any ticket in seconds

Search a ticket or invoice and see the full line items and payment. Try it.

FAQ

Auto service reporting questions

Which auto service reports does myAnalyst build from my POS?

myAnalyst reads your POS read-only and builds every report here from it: LiveStats (car count, ARO, average ticket, labor dollars, revenue per hour), service-time and bay/technician productivity, coupon ROI, guest-origin mapping, VIN- and household-level retention, means of payment, paid in/out, credit memos, voids and over/short auditing, Store Health scoring, budget pacing, the Wall of Records, and SMS Signals. Data refreshes in near real-time.

How does myAnalyst calculate ARO and car count by store?

ARO (Average Repair Order) is net sales divided by paid invoices, and car count is the number of vehicles serviced, both computed per store, per market, and per district directly from your closed POS tickets. Typical multi-unit auto-service stores run around a $78 ARO and roughly 1,284 cars per store, with year-over-year deltas color-coded in LiveStats. See the glossary for term definitions.

Can myAnalyst track repeat customers across vehicles and households?

Yes. Retention reporting works at both the VIN level, tagging each vehicle on-track, due-soon, overdue, or lapsed against its service interval, and the household level, rolling multiple vehicles into one customer with RFM segments, customer lifetime value, and at-risk revenue. The due-for-service export turns overdue vehicles into a contactable list.

Does myAnalyst help catch voids, discounts, and over/short at auto-service stores?

Yes. The Auditing & Compliance reports surface voids, over/short, discount usage, top-offs, warranty claims, aborted sales, and data-capture quality by store and employee, so leakage and policy exceptions are easy to spot and coach. Signals can text a manager the moment a void or over/short threshold is crossed.

Keep exploring

Related pages

The platform

Every module behind these reports: LiveStats, Store Health, Pacing, Financials, Auditing, and the Report Builder.

Explore the platform

Multi-location dashboards

Consolidate dozens of stores into one live, ranked view for above-store leaders.

Multi-location dashboards

Glossary & industries

Definitions for every metric on this page, plus the other industries myAnalyst is tuned for.

Open the glossary
All industries

See every one of these reports on your own data.

Book a 30-minute demo and we'll stand myAnalyst up on your POS, every report here scored and live across all your shops.